Our Promise
We stand behind the quality of our service. If we fail to deliver what we've promised, we'll make it right — with either a credit or a full refund depending on the situation.
Eligible for Refund
- Service not operational on your subscribed route for more than 3 consecutive days
- Driver no-show with no replacement arranged
- Safety incident attributable to Flow operations
- Duplicate charge or billing error
Not Eligible for Refund
- Cancellation after ride has started
- No-show by the passenger
- Disruption due to weather, traffic, or government orders
- Change of mind after subscription starts
Refund Process
Approved refunds are processed within 5–7 business days to the original payment method. Credits are applied immediately to your account for the next billing cycle.
Cancellation Refunds
If you cancel your subscription mid-cycle, you will receive a pro-rated credit for unused days on your next billing cycle. Cash refunds are issued for cancellations within 24 hours of first subscription activation.
How to Request a Refund
Email founder@flowcab.in or call / WhatsApp +91 82964 48001 with your registered email and a brief description of the issue. We will respond within 2 business days.